By Placing An Order With A2G DESIGNS, You Agree To The Following Terms:
1. Turnaround
A2G DESIGNS estimates that all orders containing
only flat pieces will be ready to ship within 48 hours
(two business days) from the business day we receive
the completed order. All orders placed before 6pm
Eastern will be considered ordered that business
day. Any order placed after 6pm will be considered ordered
on the following business day. A2G DESIGNS will do
everything in its power to correctly produce your job
in a timely manner, but can not guarantee a specific
shipping or arrival date. The 48 hour turnaround is
an estimate, and is not to be confused with a guarantee. Orders printed on 12pt C2S with
aqueous coating are the only products that have the
two day estimated turnaround. Please remember
extra finishing requires extra production time. Finishing
includes but is not limited to: Folds, Scores, Perforations,
Die-cuts, UV Coating, and Drilling. Customer service, sales, shipping, prepress, or graphics agents do not have the authority to promise turnaround times. If any of the aforementioned departments gives the customer a turnaround time or promises turnaround estimate then it is not to be construed as a guarantee. The only guaranteed turnaround is the 24 hour rush turnaround.
Rush: The $50 rush fee will be refunded
if we do not ship your job the next business day after
you place an order with proper payment and art.
2. Payment Terms
All orders must be prepaid due to the speed of our turnaround.
We accept Visa, Mastercard, and American Express. If you would like to
pay by check, your order will not print until the check
has cleared. This will cause a significant delay in
your order. If you submit a check and there are
insufficient funds we will charge a $50 Insufficient
Funds Fee. Under no circumstances will A2G DESIGNS
print a job COD or give credit terms.
  
3. Quotations/Estimates
Prices posted on this website are subject to change without
notice. Written estimates are good for 30 days. An estimate
not accepted within 30 days may be changed.
4. Orders
A2G DESIGNS reserves the right to use its sole discretion
in refusing to print anything it deems improper or known
to be illegal. A2G DESIGNS is not liable for any damages
resulting from unwitting violation of copyright laws or
illegal use of trade names or slogans. The client guarantees
the legal title of all matter submitted to A2G DESIGNS
for printing and/or publication.
5. Refund/Return Policy
Canceled orders require compensation for incurred costs
and related obligations at the time of cancellation. Due
to the speed of our turnaround, you may only cancel a
job the same business day you place your order. A minimum
charge of $35 is applied to jobs canceled before our evening
cutoff time of 6pm. A minimum charge of $50 is applied
to jobs canceled before plating occurs at 8pm. No refunds
will be given for orders canceled after 8pm of the same
business day the order was placed. Each job is custom
created for its owner, it can not be reused or resold.
Therefore All Sales Are Final. Cancellation of design is $45 for time rendered on the design.
6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications
provided. A2G DESIGNS can requote a job at the time
of submission if the art does not conform to the information
on which the original estimate was based. Orders placed
with A2G DESIGNS are to the client's knowledge correct,
and there are no conditions or agreements relating to
the order which are not written or accompanying said order.
7. Liability
A2G DESIGNS’s liability shall be limited to the
stated selling price to the customer of any defective
goods, and shall in no event include special, consequential,
incidental, indirect or similar damages, including without
limitation, lost profits. A2G DESIGNS warrants that
every product manufactured by it meets industry standard
for such product and is free of any material defect in
workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY
IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR
USE AND MERCHANTABILITY. A2G DESIGNS makes no other
warranty and no actions or words of A2G DESIGNS or
its officers, employees or agents shall constitute a warranty.
8. Indemnification
The customer represents that it has the legal right to
produce all printed materials ordered from A2G DESIGNS.
In the event that a charge, claim or demand, or arbitration,
action or proceeding (collectively, a "Claim")
is made or commenced against A2G DESIGNS based upon,
relating to or arising from the alleged wrongful acts
of the customers, or alleging that the printing performed
or product produced by A2G DESIGNS ordered by the customer:
(a.) infringes any copyright, patent or other proprietary
right of any person; or (b.) contains matter that is libelous,
slanderous, defamatory, scandalous or obscene, the customer
shall indemnify and hold A2G DESIGNS harmless from
and against any loss, damages, cost and expense arising
from or related to the Claim including without limitation;
(1.) defending A2G DESIGNS against any such Claim (2.)
paying any judgment or award against the customer; and
(3.) reimbursing A2G DESIGNS for any legal fees and
expenses it reasonably incurs in responding.
9. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of
the original computer files, artwork and transparencies.
A2G DESIGNS is not responsible for accidental loss
or damage to media supplied by the client or for errors
on supplied artwork furnished by the client. Until A2G DESIGNS
can evaluate digital input, no claims or promises are
made about our ability to work with jobs submitted in
digital format, and no liability is assumed for problems
that may arise. Any additional translating, editing, or
programming needed to utilize client-supplied files will
be charged at our current rates. A2G DESIGNS does not
archive your work for longer than it takes to produce
the final product. Please save your work!
10. Alterations/Corrections
Client alterations must be specified in writing and must
include all corrections or changes from the original specifications.
Such work will be charged at our current rates.
11. Prepress Proofs
When requested by the customer, A2G DESIGNS will submit
color proofs for the customer's review and approval. A
minimum shipping charge of $25 is required to send a proof
via express air shipping. Proofs must be returned to A2G DESIGNS
marked "O.K." or "Revised Proof Required"
and signed by the customer. Until the proof is returned,
no additional work will be performed. A2G DESIGNS will
not be responsible for undetected production errors if:
- Proofs are waived by the client;
- The work is printed per the client's
written OK;
- Requests for changes are communicated
verbally.
All requests for changes of any kind
must be made in writing to avoid mistakes. Any proof request
waives our turnaround guarantee.
12. The Guarantee of Color
and Exact Color Matching
Because of differences in equipment, paper, inks, and
other conditions between color proofing and production
pressroom operations, a "pleasing color" variation
between color proofs and the completed job [as determined
by generally accepted trade technical methods] is to
be expected. When such a variation occurs, it will be
considered acceptable performance. We do not guarantee
an exact color match to the art submitted. If the art
is submitted as a any color mode other than CMYK we
will convert the color mode to CMYK. If there is a color
shift we are not responsible for that color shift. If
you do not understand the complete specifications we
require for submitted art please go to our art
submission page for a complete and detailed list.
We will not offer credit or a refund for
non-matching colors or color shifts. Files submitted
at 300 dpi (dots per inch) CMYK .tifs (Tagged Image
Format) are more likely to color match than a 300dpi
.jpg (Joint Photographers Explorer Group) file submitted
in RGB color mode. If files are submitted in any other
format than 300dpi CMYK .tifs our prepress will convert
the files and there will be color shifting. To prevent
this please visit our art submission page for instructions.A2G DESIGNS PRINTING is not liable for
color shifts and will not offer credits or refunds.
13. Inkjet Proofs
Inkjet and laser prints are known to look substantially
different than offset printing. We offer quick turnaround
and low prices by printing to a "pleasing color"
standard, using standard ink densities. There is no guarantee
that your finished piece will match your printed sample.
This is due to the varying results from different output
devices including inkjet printers, continuous tone proofing
devices,and film-based proofs.
14. Overruns/Underruns
A2G DESIGNS will normally deliver the exact quantity
of goods ordered plus a small additional amount. There
is no extra charge for the additional amount. In the
event of an underrun, A2G DESIGNS may bill for the
actual quantity delivered. The generally accepted trade
practice is plus or minus 5%. All packages are weighed
before departure and meet our weight specifications
for the amount packaged. If you receive a quantity less
than 5% of the industry standards for over/underruns
then please inspect the box for shipping damage. Shipping
damage is generally the culprit for product shortages.
15. Delivery
Charges for delivery of materials and supplies from the
client or the client's supplier to A2G DESIGNS are
not included in quotations unless specified. A2G DESIGNS
is not responsible for delays and/or damage incurred during
shipping. Title for finished work passes to the customer
upon delivery to the carrier at shipping point; or upon
mailing of invoices for the finished work or its segments,
whichever comes first.
16. Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, A2G DESIGNS and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that A2G DESIGNS has fully satisfied all terms, conditions and specifications.
Customer understands and agrees that if they should attempt to reverse a credit card charge (chargeback) and are unsuccessful (defined as losing the chargeback dispute) that A2G DESIGNS shall be entitled to recover costs associated with the chargeback including but not limited to accounting and legal time. Customer agrees to pay either 50% of the cost of their order or $250.00; whichever is greater. Customer expressly authorizes A2G DESIGNS to charge their credit card for the appropriate fees upon notification from Visa, Mastercard or American Express that the dispute has been decided in favor of A2G DESIGNS and agrees to waive any protest to said charge.
17. Disputes & Venue
For legal purposes, the venue for any dispute shall be
Pinellas County, Florida, USA
18. Right to Subcontract
A2G DESIGNS shall have the right to assign any portion
of the work required to another contractor.
19. Workmanship Guarantee
Because of the nature of "gang
run" style printing we shall not
be held responsible for the following issues which may
occur during our production process: variation in color,
offset (smudges), cutting variations, marking, picking,
cutting issues, size discrepancies (over/under), and
etc. Customer acknowledges that they are receiving gang
run style printing at a substantial price discount
and expedited delivery times and thus said printing
will not be held to the same standard as traditional
offset lithography nor generally accepted printing standards.
While every effort will be made to satisfy our customer's
needs, requests for reprints or credits based on quality
issues will not be recognized.
20. Privacy Statement
Any information we collect from order processing
or from any inquiries is not shared with any other company.
Your information is only used for contact, billing,
and shipping purposes.
You can view our privacy statement here. Privacy Statement.
21. Samples
We may use your product for samples or advertising
purposes.
22. Billing
Your credit card bill will read "A2G DESIGNS
"
23.
Business card files must have an 1/8" bleed and
an 1/8" safe area. Files which do not meet these
requirements will be corrected by our prepress department
or rejected if it is outside our ability to correct. This may introduce minor image changes to the final
printed piece. All files submitted for sizes larger
than a business card must have a 1/4" safe area.
We take no responsibility for cutting text or images
which exist outside our required safe area. Please check
your design before submitting it for print. Finished
sizes for pieces larger than business cards may vary
by 1/8". If you require a custom size, please call
for a custom quote. Please refer to our templates section for further information. *Also
see our Art Submission Page
We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress
department will convert the file to a usable format
and may cause the final piece to come out incorrect. If the proper file format is not uploaded then we cannot
guarantee that the printed piece will match the submitted
artwork. Issues can be but not limited to: layout changes,
fonts replaced, fonts missing, colors shifting, text
being trimmed, and general composition errors.
By agreeing to our terms and conditions you understand that art submitted that does not meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card will not be charged for the additional work.
24. Shipping Changes and
Shipping Methods
Due to our quick turnaround, shipping methods selected
on our online ordering page are final and cannot be changed
once the order is submitted. We will not upgrade or change
the shipping method that was selected on our online ordering
page. Also, we will not use any other form of shipping
that is not one of our pre-determined shipping options.
We will not use client's account numbers, regardless of
the carrier for the shipping of orders.
25. Third Party Billing
and Reimbursements
Your card will be billed the exact amount of the purchase.
A2G DESIGNS will not charge a card for more than
the amount and reimburse the difference as a commission.
It is up to the customer to work out an agreeable transaction
arrangement with his/her client if he/she choose to
resell our products.
26. Rush Orders
The $50 additional rush fee only pertains to jobs
that are printed on 12pt C2S with Aqueous coating. It
does not apply for posters, banners, UV Coated items,
magazines, booklets, brochures, and any other item other
than our standard 12pt Card Products.
27. Cutting and Product Alignment
1/16" to 1/8" will be trimmed from the final
product size for flat card products. In order to align
folds more or less may be trimmed from jobs that require
folding. In order to get folds to match we will take
liberty to trim the final product to get it to the customer
in a visually acceptable format. Up to 1/4" may
be trimmed from folded jobs in order to secure the integrity
of the folds. We highly suggest against having borders
on your products. We can not guarantee that the borders
will be exact. Depending on other jobs on the run sheet
will be the determining factor of the cuts. We are a
full bleed printer and are not responsible for uneven
or misaligned borders.
Products may be trimmed 1/16" on one side and 1/8"
on the other causing the image to not be centered onto
the printed piece. If there is no text loss then A2G DESIGNS
is not responsible for reprints or issuing credits.
The lost of text is not acceptable and we will rectify
the problem. A slight image shift is deemed acceptable
by Industry standards and we will not issue credits or refunds.
28 (a). Postcards for Mailing
All jobs printed UV1 are printed on C2S (Coated 2-sides) therefore will still have a slight gloss finish on the non-UV coated side. we do not offer matte or uncoated products. Most inkjet systems can print onto C2S paper. Aqueous postcards are coated on both sides and are also able to be processed through most inkjet systems. It is the customer's responsibility to run samples through their inkjet or mail house's inkjet system in order to test the coating. A2G DESIGNS is not responsible for ink not sticking to final printed pieces going through non-tested inkjet or labeling systems.
28 (b). Shipping & Postal Delivery Times
All delivery dates are estimate. we are not responsible for delays caused by the U.S. Post Office. A2G DESIGNS has no control over the U.S. Postal Service, United Parcel Service or any other common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered.
A2G DESIGNS responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service. A2G DESIGNS' responsibility ends when the job is delivered to the Tampa, Florida Business Mail Entry. In no event shall A2G DESIGNS be liable for USPS performance failures or delivery delays.
Under no circumstance is a refund or credit to be issued for cost of postage after the product has been dropped at the Tampa, Florida Business Mail Entry. The customer understands that additional fees may be levied if addresses or art provided does not meet postal regulations. These additional charges will be automatically billed to the credit card used in the original transaction. The customer cannot dispute charges for additional postage or processing fees levied by USPS or A2G DESIGNS due to negligence in following USPS guidelines. If you are unfamiliar with these guidelines please see our templates or visit the United States Post Office website for more information.
28 (d). Errors in Mailing
A2G DESIGNS shall be liable only to the extent of remailing a correction or corrected job as soon as possible to rectify the mistake. Damages shall be limited to the value of the work performed. In no case is A2G DESIGNS liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.
The customer will defend and hold A2G DESIGNS harmless in any suit or court action brought against A2G DESIGNS by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where A2G DESIGNS, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in A2G DESIGNS sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against A2G DESIGNS for actions of the customer's employees which may occur as a result of any mailing.
29. Changes
A2G DESIGNS may change, modify, add or remove portions of this policy at
any time, and any changes will become effective immediately upon being posted
unless stated otherwise. This policy was last revised on Novenber, 2010. |
